Print

Service Q&A

Most commonly ask questions about Our Service:


Express Lube

When is it time for an oil change and Tire Rotation?
You will need to visit our Express Lube every 6 months or 5,000 miles.

Do I need an appointment for the  Express Lube?
No appointment needed.

If I wish to service a non Toyota vehicle with you where do I need to go?
Yes, we work on all makes and models at our  Express Lube.


Service Deptartment
What is your Service Deptartment's Phone Number?
608-243-5531

Do I need an appointment for the Service Dept?

Yes, by creating an appointment we can assist your transportation needs: shuttle or loaner vehicle.

Can I make an appointment online?
Yes,  click here

Where do I take my vehicle for warranty work?
3501 Lancaster Drive - Madison WI

How do I get a loaner car?
1. When you are making your appointment online check the box
2. Phone in, let your advisor know

Are you open Saturdays?
Yes. Both locations:
Express Service 7:00am - 5:00pm
Main Service 8:00am - 5:00pm

Do you offer Service & Parts Coupons?
Yes:  Sign up for our e-newsletter and coupons will come to you monthly


Parts Department

What is the Parts Department's phone number?
608-243-5532

Do you have a parts department?
Yes, located on the south side of the building (side closest to hwy 151)
 Online Accessories Catalog (we take Paypal) 
 www.madcitytires.com Online Tire Site


Towing

If I need to have my vehicle towed to your dealership what number do I use?
Prairie Land Towing - 608 257 8698


Bodyshop

If I need a body shop who do I call?
ABRA Eastside location ? 608 243 7778
ABRA Westside location ? 608 278 0123


How to prepare for winter?
How do I get my vehicle ready for winter?
1. Make sure your anti-freeze is good -35
2. If your tread wear is less than 3/32 on an inch, tires should be replaced
3. Battery test
4. Top off washer reservoir and check blades (replace blades if necessary)
5. New Product Aqua-pel will keep your glass cleaner using less wiper fluid
and blades
6. Inspect head lamps and tail lights (replace bulbs if necessary)
7. Change oil and filter
8. Do your heater and defroster work?
9. Pack an emergency kit ? Flashlight, jumper cables, cell phone, blanket, candles matches, self powered recharger for phone, traction gear, work gloves, etc?..

Would you like to schedule an appointment now?   Click Here


Jon Lancaster Epxress Service
5309 High Crossing Blvd Madison
 
7am-7pm Monday
Thursday
  
7am-6pm Friday 
7am-5pm Saturday 
Closed Sundays


Jon Lancaster Toyota Service

3501 Lancaster Dr. Madison 
 
7am-6:30pm Monday-Thursday 
7am-6:00pm Friday  
8am-5pm Saturday 
Closed Sundays